General Questions

Well, you could call it a payment plan. do not require full payment up front, just a 50% deposit. Further payments are due according to structured stage payments as detailed in our proposal.

Yes! But before we arrange a meeting we prefer to have a telephone conversation or online meeting to discuss your project with you first. It is important that we determine if we are a good fit for each other. You know it makes sense!

Our extensive network of creative associates allows us to connect you with reliable and talented copywriters who we have worked with for years. Their services can be used to generate content for something as simple as a postcard to full page content for your website.

We accept company checks, major credit cards… and if you insist, cash! ; )

Website Design Related Questions

We have been building web experiences since 2008 and in that time have gained a vast amount of experience and knowledge. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.

Websites are so common today that many people don’t even stop to think why the investment of a website is worth it. The truth is it is detrimental for companies in today’s society to have an online presence and the center of that is their website. Ever “Googled” a company to find out more information about them? If they didn’t have a website would you take them seriously? Simply put a website builds your credibility as a professional business and offers a convenient way for potential clients to locate you and information about your business.

Never fear, that’s why we are here. You can learn about our time-proven process in our process section.

The cost of a website can vary depending on various factors, just like the cost of a house may vary.
Though our website projects generally start in the $4,000 range for basic business sites and range upward depending on your unique needs.

The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.

Other than the complexity of the website you need, the biggest factor in development time is how fast you send us the required content. Development time can be kept to a minimum if you can get your content to us efficiently. If you have a time sensitive website project please contact us directly to discuss what timeline you can expect for your specific project.

Absolutely, once we have completed your website it is your property and you will have your own admin login account to access your website and make changes. We offer basic training for those who are interested in making updates such as editing information to keep it current or adding blog posts or products.
Creatability has access to multiple professional stock image libraries. These libraries are filled with both photography and illustration style royalty free images of anything you could imagine. On many occasions we give clients the option of visiting these online libraries and choosing photos they would like us to utilize for their project.

We offer both hosting and maintenance services for your website. You can get more information by visiting our website hosting page.

A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.

Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

We sure can. As part of your project, we can include social media and email marketing services.

Yes, we provide all our clients with training on editing and updating their website.

Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data center that runs your website and email.

A domain name is your address on the internet. Typically this would be something like

Yes, you will need both, and we can help you. We can help you to select and purchase a suitable domain for your project get this set up and we can work with your existing provider. While we are not a web hosting company, we can help you to set up hosting for your site on one of our partners’ hosting-servers.

We don’t directly write your content, however, if you need help with this we can put you in contact with a copywriter who specializes in writing for the web.

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.

However, there is more to it and we would be happy to discuss your SEO / SEM needs with you.

Yes – we can. Our graphics department has already designed dozens and dozens of logos.
You can check some of them out – here and you can order you new logo  – here.

Graphic Design Related Questions

We have a close relationship with many local printers which allows us to offer you great deals on printing costs as well as us handling getting the appropriate files to the printer correctly and on time. Business cards, banners, flyers, t-shirts, and more you name it we can get it printed at a competitive price.

Creatability has access to multiple professional stock image libraries. These libraries are filled with both photography and illustration style royalty free images of almost anything you could imagine. On many occasions, we give clients the option of visiting these online libraries and choosing photos they would like us to utilize for their project.

The best projects we create are those in which our clients share their ideas and goals. A major part of our job is speaking with clients to help us and them understand what they want to achieve. We have worked with clients whose input simply included sending us a logo they wanted us to work around, and then those who know exactly what they want their project to look like.

Typically, a project will include an agreed number of revisions. As we develop the project, we will post the revisions on an online approval system which allows clients to request changes and make annotations to the design.

Chances are, no. Many images you find online are copyrighted and it is not only illegal to use them for your project but immoral on our part to use them. We do not allow the use of copyrighted material in our work and will turn down any projects that require us to do so. Any designer that allows you to do so is putting you and themselves at risk.

We offer three standard logo design packages. These packages are priced according to the number of original designs created and the number of revisions allowed. This means we have a package to suit most budgets.
We are also happy to discuss a custom package.



Open a ticket at our support desk and we will answer any questions as soon as possible.

The Creatability Support Desk

Go to our support desk and open a ticket

Go To Helpdesk / Support